Banking Ombudsman Scheme enable the people to file complain to resolve the banking issues. It is introduced with the objective of enabling resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints.
Banking Ombudsman Scheme
Banking Ombudsman is a quasi judicial authority functioning under India’s Banking Ombudsman Scheme 2006. The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints against deficiency in certain banking services. As on date, 22 Banking Ombudsmen have been appointed with their offices located mostly in state capitals.
How to file online complaint
You can approach the Banking Ombudsman if
- You have not received a reply from your bank within one month from the date of receipt of complaint by the bank OR
- The bank has rejected your complaint OR
- You are not satisfied with bank's reply
Process for lodging an online complaint
- Visit ONLINE COMPLAINT
- Select BO office (Banking Ombudsman).
- You will be asked to fill Bank name, branch name, Complaint name, Mobile no.
- Fill up the form with necessary details and Click “SAVE”
After successfully submission of your application, user can upload supporting documents by clicking on upload option. Supporting document means copy of complaint, bank reply, evidence etc.
You will get acknowledgement of complaint once review is done by Ombudsman. Within 30 days from your complaint, Ombudsman will resolve the issue. They may contact you if any clarification require.
