How to correct an error “view restricted” in Finacle 10

In Finacle 10, when verification of Dormant account from DORMANT to ACTIVE done by officer having BH2 power, then its signature shows an  error “view restricted” and we are not able to view signature of that customer even it is active.

So these type of error would be corrected by Branch Head using following these step –

1. First we go – SVS

2. Then click on Box of – Perform Administration Activity

3. Then click on  – Maintain Account Status

 4. In Maintain Account Status, write the account number and change the status from Dormant to Reactive

Dormancy type* – Individual

A/c status* – Reactive

A/c ID – write a/c number

A/c Type –  N-Normal type

Then Submit as shown below

Now any one can see the signature details of that customer.


Thanks...!!!