Baroda Connect - Alternate Delivery Channel

Baroda Connect, an internet banking product of Bank of Baroda, is the very important alternate delivery channel (ADC). This also facilitates the customers to enjoy various banking services from the ease of their house /shop/company or anywhere having internet connectivity, hence, in limited sense, we may call it as “Mini Extension Counter” of the Bank. In today’s buyers’ market, where “Customer is the King” and each and every service industry including banking, are hovering around the centre point – CUSTOMERS, such a unique service is extremely desired by the customers at large, especially by Gen-Next customers and it also proves the concept of internet as www (“win-win-win” situation for the Customers, Bank & Employees).

Benefit to the Customers:

·         24x7x365 access (even no effect of Sundays, Holidays & Strikes)

·         Time Saving

·         Substitute of Q-culture

·         Transparency & Trust

·         Available in other territories

·         Remittances to other Banks

·         Transfer of funds within Bank at no cost (without ‘Inter-SOL Charges’)

·         Various ancillary services viz. e-pay, e-ticketing, utility bill payment

·         Various other facilities at free of cost

·         Special limit for Transfer of funds within Bank may be considered

Unique Features of Baroda Connect:

In today’s intensive banking scenario, almost all banks are providing internet banking facility and services provided are also more or less same. But, our SBI internet banking and Baroda Connect is having two very unique features –

 first, transaction of future date can be scheduled well before and

 second, multiple-users, with Maker-Checker facility, can be set in any Corporate User A/c.

Banking system thrives on customers’ stake / confidence reposed, hence, a safe & qualitative customer service provided by the Bank is the pre-requisite for placing itself as ‘preferred position’ in the market.

Hence, for enjoying safe, comfortable and trustworthy internet banking by our customers/users, our Bank has taken following initiatives:--

·         Awareness message on Home Page from phishing, vishing, mishing etc. attacks.

·         Awareness creation by the branches to their users through various methods.

·         Provision of “Virtual Keyboard” for entering Sign-on password.

·         Provision of two different passwords - for Sign-on & for Transaction.

·         Additional safety measure by disabling ‘Transaction Password’ if not used for 90 days, so that chances of misuse due to unvigilant actions of customers could be eliminated.

·         Sending SMS about transactions, on registered mobile phone to facilitate the users for early access of genuineness of transactions.

·         Daily / Weekly ceiling on transaction amount so that any unauthorized person cannot make big damage to our users at once and subsequently, genuineness of transaction can be established by the user, through receiving SMS and if it is unauthorized, necessary steps may be taken at the earliest.

·         Third party / Inter-bank fund transfer only after Registration by the user.

·         Only -2- Beneficiaries can be registered on a day

·         Fund can be remitted only after 24 hours of registration of the beneficiary.

·         Fraud Management Services (FMS) has been implemented as additional safety measure.

·         OTP Facility is providing additional safety.

Services offered to Retail Customers

·         Balance enquiry in Operative account, Deposit accounts and Loan accounts.

·         Stop payments of cheques

·         Tax Deduction Enquiry

·         Account summary – summary of all operative, deposit and loan accounts

·         Fund transfer to Self / linked account and Third party fund transfer.

·         Fund transfer and NEFT can be scheduled for a future date.

·         Request for cheque book, fixed deposit renewal, Switch Mailing address, account opening for CBS and e-banking.

·         Profile – customer can change his profile and change his password.

·         Activity history – Customer can get details of all the activities carried out by bank.

·         Modeling – Customer can model deposit / loan schemes of the bank and know about likely maturity value, if he invests or likely EMI if he takes loan, etc.

·         ASBA facility

·         School Fee options

·         Bill payment option

·         Facility of IMPS for instant Inter/Intra Bank fund transfer through  Baroda Connect (Facility is available only to mobile banking customers)

·         Online Fixed Deposit opening facility

·         Online RD account opening facility

·         Online Gift card request facility

·         View and crediting in existing PPF accounts

·         Aadhaar number linking with operative accounts

·         Opening of Pradhan Mantri Jiban Jyoti Bima Yojana and Pradhan Mantri Suraksha Bima Yojana

Services offered to Corporate Customers

·         All facilities mentioned under Retail Customers

·         Approvals – For corporate customers, there can be involvement of multiple users for transfer of funds / payment of bills, etc and Baroda connect allows multiple users to log in and initiate / approve the transactions, as per powers delegated by the corporate to their users.

·         Trade Finance queries relating to– Import/Export, Inland Trade, B.G., Forward Contract.

·         Direct Salary upload facility.

Limit for transactions

Retail customers can have maximum -5- transactions/day. But in case of Corporate customers, there will not be any restrictions on the Number of Transactions per day. The limit for corporate customer can be increased on the request of the customer and recommendation of the concerned branch.

Limit for Fund transfers under Baroda Connect

(Amount in Rupees)

Financial Transaction Limit for Retail Customers
Particulars	Self linked Account	Third party/ Shopping Mall/Bill payment	Online NEFT/RTGS
Per TXN	Unlimited	2,00,000	5,00,000
Daily	Unlimited	4,00,000	10,00,000
Weekly	Unlimited	12,00,000	30,00,000
Monthly	Unlimited	30,00,000	50,00,000
Yearly	Unlimited	1,50,00,000	4,00,00,000

(Amount in Rupees)

Financial Transaction Limit for Corporate Customers
Particulars	Self linked Account	Third party/ Shopping Mall/Bill payment	Online NEFT/RTGS
Per TXN	Unlimited	5,00,000	10,00,000
Daily	Unlimited	15,00,000	50,00,000
Weekly	Unlimited	45,00,000	2,00,00,000
Monthly	Unlimited	1,00,00,000	5,00,00,000
Yearly	Unlimited	6,00,00,000	30,00,00,000

* There is NO LIMIT on transfer of funds between self linked accounts within Bank of Baroda for Retail Users

Toll free number is – 1800222227

for more visit official site of Bank of Baroda